I'm Alex: a customer-focused problem solver, product manager, and certified UX designer.

I specialize in SaaS in a B2B environment and enjoy working with smart, intuitive, and satisfying software.

BUILT For Shopify

As Product Owner, I led DropCommerce to achieving Shopify's “Built For Shopify” status. I managed cross-functional collaboration to meet Shopify's design and performance standards. This made DropCommerce the first dropshipping app to earn this designation.

No-Code Migration

I joined Frontly at its earliest stages. At the time, Frontly was a newly funded startup looking for its first customer. The challenge I oversaw was leading the direction of the product design based on competitive analysis, user testing, and discovery & sales calls. This led to me negotiating and drafting Frontly’s first no-code development contract for their first B2B customer.

Ecommerce KPIs

As Project Manager and Head of Customer Success at DropCommerce, I managed top-tier support, ran user testing, and strengthened supplier relations. My UX research informed product development, launching features like "Favorite Supplier" to boost engagement. I also streamlined supplier onboarding, cutting setup time from 7 to 3 days and improving user retention through data-driven UX solutions.

Additional Experience

As a Customer Services Specialist at Certainty Software, I provided first-level support to 50+ corporate clients, managed SaaS service requests, and implemented a CRM system. I assisted in sales by managing software trials and nurturing leads. Additionally, I contributed to marketing through SEO-optimized content, website updates, and email campaigns, helping drive user engagement and business growth.

Satisfied Customers

Resulting in 5 Star Reviews

“I use DropCommerce as a new supplier. Alex was absolutely fantastic. I had some issues with my catalogue and wow, every email gets answers within minutes and solution was found quickly. Absolutely courteous, prompt and professional. Look forward to growing with DropCommerce and I see a large organization in the making, the foundation is there.”

  • Shopify Supplier on DropCommerce

“Setup was easy and straightforward, Alex from their support team was very responsive. Just installed so still waiting to connect with more retailers…”

  • Shopify Supplier on DropCommerce

“Great and easy to navigate. Looking forward to work again! Alex is very helpful. They have the best products!”

  • Shopify Merchant on DropCommerce